Your privacy is important to us at Parkmobile. We will only use your personal information to administer your account, provide the products and services you have requested from us, and to keep you informed about our products and services. The protection, confidentiality and integrity of your personal data are our prime concerns. This privacy notice explains what personal information we collect from you when you interact with our products and services, and how we use this information.
Parkmobile provides a solution to pay for your parking sessions, on-street and off-street, via multiple platforms including phone (Interactive voice response (“IVR”) and SMS), website, and mobile applications. In addition, we also provide parking permit related services. This Privacy Notice applies to these services and the relating platforms, including www.parkmobile.nl, Parkmobile branded apps, Parkmobile IVR and other Parkmobile related websites, apps, communications and services.
We need certain personal information to be able to offer you the best parking experience and to keep you informed of our products and services. You provide some of this data directly, for instance when you create an account or enter your parking details into our mobile application. Additionally, we receive some of your personal data indirectly through your devices, by recording how you interact with our services (e.g. through cookies). This allows us to personalise and improve our products.
When you create a Parkmobile account, start a parking session, or otherwise use our services, we process the following details:
We also receive information from third parties we work with. While the partners we work with may change, these mainly include:
If you have enabled this in your phone and app settings, we receive data about your location when you use our services. We use this information to verify and facilitate your parking transactions by for example helping you to identity your parking location and to warn you in case you forgot to stop your parking session. You can always change your preferences in your settings.
We only use your data for the purposes for which it was collected and, where relevant, to meet local legal obligations. We use your personal data for the following purposes:
Performance of agreements with users. To provide you with the parking related products and services of your choice, we process your information for example to complete parking transactions; facilitate payment of the relevant parking fees and communicate your parking status with the relevant parking control bodies.
Customer support. We use your information to support you in your use of our products and services. This includes the use of personal information to diagnose product problems, rectify erroneous transactions and provide other customer support related services.
Customer engagement and communication. We use your information to communicate with you via email, SMS text or other electronic media for instance on service-related matters, such as invoices. Other instances where we engage with you include confirming the opening of an account, parking reminder text messages, resolving complaints, and asking you to take part in one of our surveys.
Marketing. We would like to send you information which may be of interest to you, about our products and services and those of other companies (in so far as you have consented to this) that may be of interest to you. We communicate with you via email, SMS text or other electronic media. You have the right at any time to stop us from contacting you for marketing related purposes. Depending on your preferences, you can unsubscribe, change your settings on-line or contact our Customer Support team to do so.
Safety, security and dispute settlement. We use your details to protect the security, integrity and safety of our products, services and customers. This includes processing in the context of detecting and preventing fraud, theft and other misuse of our services. We may also use personal information in the context of dispute settlements, to enforce our agreement with you, to enforce our rights towards third parties or defend ourselves against any third party claims or allegations.
Legal obligations. We may process your information in relation to a legal obligation. This includes cases where we must comply with requests from competent authorities, administrative obligations and in cases involving legal disputes.
Improving and personalising our products and services. We use your personal information to improve our products and services. Clicking behaviour and search results on our website can for instance help us to prioritise or identify new product features.
Maintenance, development and incident management. If you experience issues with one of our products or services, we may need to process some of your personal information, such as your name, vehicle registration number and client ID, in order to resolve the respective issue. We may also use your personal information in relation to certain system development processes, for instance if we move customer data to a new database.
General business process execution, internal management and management reporting. To be able to run our business, we also use your personal information for general business processes. This includes processing your information for archiving, insurance and other administration related purposes, management reporting or processing in relation to audits.
We share your personal data with third parties such as municipalities, car park operators, suppliers (e.g. hosting, customer care and e-marketing facilities), clients (e.g. corporate clients/employers), and other partners. Who we share your information with, depends on your location on the services you use. We share your information:
We offer our services as part of the PARK NOW Group. To be able to provide you with our services, we make use of some intra-company facilities, e.g. for database purposes, administration, marketing and fraud prevention. As such, we also share certain personal data with our affiliates. Such intra-company sharing of data will only occur for purposes of operating our business, performing your service contract and as has otherwise been outlined in this Privacy Notice.
Your personal data is mainly processed by our staff in the Netherlands and the United Kingdom. We may also share data with our affiliates in the context of operating our business, providing our services and other processing purposes as outlined in this Privacy Notice. Our affiliated offices are located in the Netherlands, France, Germany, Belgium, Austria and Switzerland. For hosting and maintenance purposes your personal data is located in the Netherlands.
To the extent any other personal data will be transferred to a country outside the European Union or an international organisation, we will make sure that this only happens to such countries and international organisations that ensure an adequate level of protection, have put appropriate safeguards in place to protect your data and your rights in accordance with the EU privacy law (GDPR), or as is otherwise allowed under the GDPR.
We will retain your personal information only for as long as is necessary for the purposes for which the information was collected, or as long as is required pursuant to law.
If you do not use your account for more than 18 months, we will mark it in our database as “inactive”. We will then no longer actively use your account information, e.g. to inform you on our products and services, but will archive the account to be able to easily re-activate it should you wish to use our services again in the future.
In case you wish to close your account, please contact our Customer Support team. Upon closure, we will remove your personal information without undue delay except for information that we are obliged to keep pursuant to law. For instance in order to meet statutory administrative retention obligations, we need to keep some of your account related information (e.g. copies of invoices and receipts), for seven years.
Data may be retained longer in cases where it is used in relation to a legal claim or is used in relation to a valid legal process.
You can directly view and edit your personal details via your personal account through https://nl.parkmobile.com/epms/clientpages/. There you can also make choices about our collection and use of your data. For instance, you can always choose in your account settings, whether or not you wish to receive promotional emails, SMS messages, telephone calls or mail from us. How you can access or control your personal data will depend on which products and services you use.
If you cannot access, rectify, or erase certain personal data yourselves, if you want a copy of the personal data that we process of you, if you wish to request a restriction of processing of your personal data or to object to processing, please contact our Customer Care department using our webform: https://parkmobile.nl/aanvraag-persoonsgegevens/. We will respond to such requests within 30 days.
We only collect and process your personal data when there is a lawful basis to do so. The lawful basis we rely on in this respect includes:
If you have given your consent to the processing, you have the right to withdraw your consent at any time, by completing a webform: https://parkmobile.nl/aanvraag-persoonsgegevens/. We will discontinue the processing of your information upon receipt of your withdrawal. However, any processing performed prior to your withdrawal remains a legitimate processing based on a valid consent at the time. We will not be under the obligation to reverse the processing.
If you have questions or concerns about the way in which we use your personal data, please contact Customer Support through for assistance. You may also contact our Data Protection Officer (DPO) via firstname.lastname@example.org.
If you feel that an issue has not properly been resolved, you also have the right to lodge a complaint with the supervisory authority.
Parkmobile is a brand of Parkmobile Benelux B.V. having its address at (1112XR) Wisselwerking 40, Diemen, and registered with Companies House under no. 34202913. Parkmobile Benelux B.V. is a member of PARK NOW Group B.V., headquartered in Diemen, at (1112XR) Wisselwerking 40, the Netherlands and registered with the Commercial Register under no. 34124818. The decisions relating to the purposes and means of the personal data processing are in principle centralised in PARK NOW Group B.V., which acts as controller for this personal data processing. However, there may also be cases where Parkmobile Benelux B.V. makes autonomous decisions and/or joint decisions with PARK NOW Group B.V. concerning the purposes and means of a specific processing activity, for which activity Parkmobile Benelux B.V. will then act as (joint) controller.
In certain cases we also process data on behalf of third parties, such as municipalities, e.g. for purpose of parking enforcement and permits.
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