Your privacy is important to us. We will only use your personal information to administer your account, provide the products and services you have requested from us, and to keep you informed about our products and services. The protection, confidentiality and integrity of your personal data are our prime concerns. This privacy notice explains what personal information we collect from you when you interact with our products and services, and how we use this information.
We offer systems that enable you to pay parking fees for on street and off-street parking and other relating services. The services can be used via multiple platforms and tools, including mobile apps, website and phone (Interactive voice response (“IVR”) and SMS) and license plate recognition. This Privacy Notice applies to these services and the relating platforms branded EasyPark (formerly Parkmobile). Please take note of the following:
What personal data do we collect?
We need certain personal information to be able to offer you the best parking experience and to keep you informed of our products and services. You provide some of this data directly, for instance when you create an account or enter your parking details in connection with your use of our services. Additionally, we receive some of your personal data indirectly through your devices, by recording how you interact with our services (e.g. through cookies). This allows us to personalize and improve our products.
When you create an account, start a parking session, or otherwise use our services, we process the following details, if you provide such to us:
We also receive information from third parties we work with. While the partners we work with may change, these mainly include:
Cookies and other similar technologies
Device and location
If you have enabled this in your phone and app settings, we receive data about your location. We use this information to verify and facilitate your parking transactions by for example helping you to identify your parking location and to warn you in case you forgot to stop your parking session. You can always change your preferences in your settings.
How do we use your personal data?
We only use your data for the purposes for which it was collected and, where relevant, to meet local legal obligations. We use your personal data for the following purposes:
Customer support and interaction. We use your information to provide information on, and to support you in your use of our products and services. This includes the use of personal information to diagnose product problems, rectify erroneous transactions and provide other customer support related services.
Customer engagement and service communication. We use your information to communicate with you via email, SMS text or other electronic media for instance on service-related matters, both if you use our services for private purposes and if our services have been deployed to you through your employer, such as information on the availability of our services, invoices, price changes, developments regarding our services, etc. Other instances where we engage with you include confirming the opening of an account, parking reminder messages, resolving complaints, and asking you to take part in one of our surveys.
Marketing. We would like to send you information which may be of interest to you about our products and services, and those of other companies (in so far as you have consented to receiving updates regarding our affiliate’s and partner’s services) that may be of interest to you. We communicate with you via email, SMS text or other electronic media. You have the right at any time to stop us from contacting you for marketing related purposes. Depending on your preferences, you can unsubscribe, change your settings on-line or contact our Customer Support team to do so.
Safety, security and dispute settlement. We use your details to protect the security, integrity and safety of our products, services and customers. This includes processing in the context of detecting and preventing fraud, theft and other misuse of our services. We may also use personal information in the context of dispute settlements, to enforce our agreement with you, to enforce our rights towards third parties or defend ourselves against any third party claims or allegations.
Improving and personalising our products and services. We use your personal information to improve our products and services. Clicking behaviour and search results on our website can for instance help us to prioritize or identify new product features.
Maintenance, development and incident management. If you experience issues with one of our products or services, we may need to process some of your personal information, such as your name, vehicle registration number and client ID, in order to resolve the respective issue. We may also use your personal information in relation to certain system development processes, for instance if we move customer data to a new database.
General business process execution, internal management and management reporting. To be able to run our business, we also use your personal information for general business processes. This includes processing your information for archiving, insurance and other administration related purposes, management reporting or processing in relation to audits.
Whom do we share your personal data with?
We share your personal data with third parties such as municipalities, car park operators, suppliers (e.g. hosting, customer care, payment service providers, and e-marketing facilities), B2B clients (employers), and other partners. Who we share your information with, depends on your location and the services you use. We share your information:
We offer our services as part of the EasyPark Group. To be able to provide you with our services, we make use of some intra-company facilities, e.g. for database purposes, administration, marketing and fraud prevention. As such, we also share certain personal data with our affiliates within the EasyPark Group. Such intra-company sharing of data will only occur for purposes of operating our business, on the basis of our legitimate interest to operate and administer our business and as has otherwise been outlined in this Privacy Notice.
For example, we will exchange personal data within the EasyPark Group in order to ensure that the migration from the Parkmobile brand and app to the EasyPark brand and app is carried out in a smooth and efficient manner. The migration will initially be carried out in the background, i.e. in the back-end of our administrative systems, where our intra-group affiliates will process personal data to support our services. Thereafter, we will process personal data in order to ensure that the user experience of the transition from the Parkmobile app to the EasyPark app is held to a high standard. EasyPark (formerly Parkmobile) and our intra-group affiliates are joint controllers for the processing of personal data in the course of these exchanges and (support of) our services.
Where is your personal data processed?
For hosting and maintenance purposes, your personal data is kept in the European Union. Your personal data is mainly processed by our staff in Germany and the Netherlands. We may also share data with our affiliates in the context of operating our business, providing our services and other processing purposes as outlined in this Privacy Notice. Our affiliated offices are located in the Netherlands, United Kingdom, France, Germany, Belgium, Austria, Switzerland and Sweden.
To the extent any other personal data will be transferred to a country outside the European Union or an international organisation, we will make sure that this only happens to such countries and international organisations that ensure an adequate level of protection, have put appropriate safeguards in place to protect your data and your rights in accordance with the EU privacy law (GDPR), or as is otherwise allowed under the GDPR.
If you wish to receive more information regarding the safeguards we have implemented, please contact our Customer Support team.
How long do we keep your personal data?
We will retain your personal information only for as long as is necessary for the purposes for which the information was collected, or as long as is required pursuant to law. For instance, in order to meet statutory administrative retention obligations, we need to keep some of your account related information (e.g. copies of invoices) for seven years.
Private users – pay per use accounts: if you do not use your account for more than 18 months, we will mark it in our database as “inactive”. We will then no longer actively use your account information to send you promotional updates on our products and services (to the extent you have not already opted out for such updates), but will keep your account archived for – if applicable – service message purposes and to be able to easily re-activate your account should you wish to use our services again in the future. Your account will be kept in archive (if not re-activated) for the same period as the applicable statutory retention period.
In case you wish to close your account, please contact our Customer Support team. Upon closure, we will remove your personal information, including your parking history data, without undue delay except for information that we are obliged to keep pursuant to law. For instance, in order to meet statutory administrative retention obligations, we need to keep some of your account related information (e.g. copies of invoices/receipts), for seven years.
Business users: your registered parking actions will be removed or anonymized 12 months after the respective parking action, except for information that we are obliged to keep pursuant to law.
Data may be retained longer in cases where it is used in relation to a legal claim or is used in relation to a valid legal process.
How can I access and manage my personal data?
You can directly view and edit your personal details via your personal account through https://nl.parkmobile.com/epms/clientpages/. There you can also make choices about our collection and use of your data. For instance, you can always choose in your account settings whether or not you wish to receive promotional emails, SMS messages, telephone calls or e-mail from us. How you can access or control your personal data will depend on which products and services you use.
If you cannot access, rectify, or erase certain personal data yourselves, if you want a copy of the personal data that we process of you, if you wish to request a restriction of processing of your personal data or to object to processing, please contact our Customer Care department using our webform: https://parkmobile.nl/aanvraag-persoonsgegevens/. We will respond to such requests within 30 days.
What lawful basis do you rely on to process my personal data?
We only collect and process your personal data when there is a lawful basis to do so. The lawful basis we rely on in this respect includes:
If you have given your consent to the processing, you have the right to withdraw your consent at any time, by completing a webform: https://parkmobile.nl/aanvraag-persoonsgegevens/. We will discontinue the processing of your information upon receipt of your withdrawal. However, any processing performed prior to your withdrawal remains a legitimate processing based on a valid consent at the time. We will not be under the obligation to reverse the processing.
Data subjects have a right to object against processing based on legitimate interest. You have the right to object at any time on grounds arising from your situation to the processing of personal data concerning you based on GDPR Article 6(1)(e) and Article 6(1)(f). If you object, we will no longer process your personal data unless we can prove compelling legitimate reasons for the processing that outweigh your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.
Questions, concerns and complaints
If you have questions or concerns about the way in which we use your personal data, please contact Customer Support through https://parkmobile.nl/aanvraag-persoonsgegevens/ for assistance. You may also contact our Data Protection Officer (DPO) via email@example.com.
If you feel that an issue has not properly been resolved, you also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
Who is responsible?
EasyPark (formerly Parkmobile) is a brand of Parkmobile Benelux B.V. (to be renamed to EasyPark B.V.) having its address at (1101 CM) Herikerbergweg 102, Amsterdam, and registered with the Dutch Chamber of Commerce under no. 34202913. Parkmobile Benelux B.V. is a member of the EasyPark Group as headed by EasyPark AB headquartered in Stockholm, at (11541) Hangövägen 20, Sweden and registered with the Commercial Register under no. 556626-7893. The decisions concerning the purposes and means of the personal data processing are taken by Parkmobile Benelux B.V., which therefore acts as data controller. Some personal data is exchanged with or processed by its affiliated companies, including Easypark AB. For example, EasyPark AB and Parkmobile Benelux B.V. act as joint controllers for the processing carried out in relation to the integration of the Parkmobile services into EasyPark services, as described above.
In certain specific cases we also process data on behalf of third parties, such as municipalities, e.g. for purpose of parking enforcement and permits.
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